Lone Worker
Minder: A cloud based services application for connecting people and assets
WHAT IS MINDER?
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Minder is a “software as a service” in-cloud offering personal safety and lone worker services for connecting the workforce to your Alarm Response Centre (ARC) or Security Operations Centre (SOC). Minder connects people and assets to mitigate operational threats to your workforce. Minder transmits and receives safety information from any device to allow pro-active management of your employees and assets. Minder combines mobile and IoT technologies to provide a complete safety solution combining a location Services to offer the following key features:
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ADVANTAGES OF MINDER
INOBTRUSIVE MONITORING OF YOUR WORKFORCE IN THE FIELD
Minder offers in-app or autonomous devices to connect your workforce and location users only when a situation occurs, complying with your company’s standard operating procedures. GPS and messaging services can be turned on or off, based on the preference of the end user and company policies.
PROVIDE AUTOMATED LONE WORK CHECK CALLS
Automated group check-in confirming location and status including safe and well or possible man-down while also supporting other modes of lone worker activity like the creation of on-demand lone work jobs.
LOCATE TEAM MEMBERS AND COORDINATE ACTIVITIES
For workers in remote areas, on the road or working with the public, the Minder app easily allows device GPS location via our web console or on the app with “locate me” features.
COMMUNICATE TO KEY USERS AND GROUPS
Organisations can centrally manage teams, quickly identify location-based security threats, notify en-masse the workforce, relaying any key operational instructions.
Minder offers in-app or autonomous devices to connect your workforce and location users only when a situation occurs, complying with your company’s standard operating procedures. GPS and messaging services can be turned on or off, based on the preference of the end user and company policies.
PROVIDE AUTOMATED LONE WORK CHECK CALLS
Automated group check-in confirming location and status including safe and well or possible man-down while also supporting other modes of lone worker activity like the creation of on-demand lone work jobs.
LOCATE TEAM MEMBERS AND COORDINATE ACTIVITIES
For workers in remote areas, on the road or working with the public, the Minder app easily allows device GPS location via our web console or on the app with “locate me” features.
COMMUNICATE TO KEY USERS AND GROUPS
Organisations can centrally manage teams, quickly identify location-based security threats, notify en-masse the workforce, relaying any key operational instructions.
PROBLEMS ORGANISATIONS FACE
■ Organisations have a duty of care for employees working in the office, at home or in the public sphere.
■ Security and IT teams have no real integrated way of managing today’s blended, remote workforce or method to effectively integrate this workforce into their operating procedures.
■ Understanding incidents and the impact on your people can be difficult to coordinate and manage and a real-time, coordinated response is a needed solution.
■ Communicating effectively to incidents or even minor results in a better outcome for resolution to any issues that arise.
■ Security and IT teams have no real integrated way of managing today’s blended, remote workforce or method to effectively integrate this workforce into their operating procedures.
■ Understanding incidents and the impact on your people can be difficult to coordinate and manage and a real-time, coordinated response is a needed solution.
■ Communicating effectively to incidents or even minor results in a better outcome for resolution to any issues that arise.
HOW DOES MINDER WORK?
KEY BENEFITS
Using Minder as personal safety and lone worker management for efficient operation control
IMPROVE SECURITY & COMPLIANCE REDUCE ADMIN COSTS
REDUCE ADMIN COSTS
- Improve security and compliance by centrally managing security and operational activity of your people who carry out their duties away from the office.
- Secure management and transfer of identity data and location of key people and assets.
- Comply with key insurance requirements for your remote workforce.
REDUCE ADMIN COSTS
- Reduce alarm response centre and operation control need for physical check calls by a significant of man days and hours per month. This paramount to running a successful lone worker monitoring operation while also Secure management and transfer of identity data and managing risk.
- Minder easy setup and cloud deployment allows users to only pay for what they use without the need to provision servers or licenses.
- Real-time device locations and retrospective reports allow managers and owner to easily pull data on workforce or fleet activity
- SOP's and other rule based activity can be automated, reducing the need for manual task resolution around personal safety
SCALE SECURITY ACROSS ENTERPRISE
Traditional security operations monitor buildings and physical assets. We live in a new world of remote working with a large percentage of working activity being either at home or on the road. Some work assignments require users to operate in public spaces or areas which might be dangerous. Minder facilitate this connectivity providing lone working and safety solutions to match many different scenarios.
Cloud architecture allows the communication and service delivery to be always available with application security at its core foundation leveraging Microsoft Azure.
Minder can be integrated into other monitoring solutions or operate as a standalone solution in the Security Operations Centre. Minder has APIs for integrated alerts, messaging, devices as required.
Cloud architecture allows the communication and service delivery to be always available with application security at its core foundation leveraging Microsoft Azure.
Minder can be integrated into other monitoring solutions or operate as a standalone solution in the Security Operations Centre. Minder has APIs for integrated alerts, messaging, devices as required.
MODELS
pSIM Software: Comprehensive Security and Building Management
PSIM+
Physical Security Information Management (PSIM) software is a platform that integrates several unconnected security systems, controlling them via a unified user interface. This enables the user to detect occurring events triggered by different security systems and to resolve them in an optimal way.
With WinGuard, we define PSIM+ software as a solution reaching far beyond the common scope, offering the possibility for cross-domain integration of the complete security, building and communication technology.
Another enhancement compared to conventional PSIM solutions is the connection to higher-tier mission control systems.
WinGuard collects all incidents from different security and information systems. The intelligent event visualisation enables the user to easily identify situations. With the help of dynamic workflows as well as automatic actions, the user is led to the most appropriate response method in accordance with established guidelines.
With WinGuard, we define PSIM+ software as a solution reaching far beyond the common scope, offering the possibility for cross-domain integration of the complete security, building and communication technology.
Another enhancement compared to conventional PSIM solutions is the connection to higher-tier mission control systems.
WinGuard collects all incidents from different security and information systems. The intelligent event visualisation enables the user to easily identify situations. With the help of dynamic workflows as well as automatic actions, the user is led to the most appropriate response method in accordance with established guidelines.
MOST IMPORTANT FEATURES
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OPEN PLATFORM
With more than 1400 installations realised in different application sectors, WinGuard is one of the market leading PSIM systems worldwide.
It is a vendor-neutral and open architecture software platform so that the total technical infrastructure of a building can be visualised and controlled. This greatly simplifies the complex work processes in a control centre.
GUIDED OPERATIONS
The operator works with an intuitive and adaptable user interface providing them with contents such as maps and camera images depending on the
particular situation.
Guided process instructions support the user in event processing and lead them through the required actions for a quick and secure resolution of the
situation.
REPORTS & AUDITS
All actions such as event messages and user entries are logged in. Based on this data, reports and evaluations can be generated, offering a
quick overview of relevant key figures of the connected systems and the control centre.
For external use, this information can be exported into standard formats or provided in real-time.
OPEN SCALABILITY
The platform is scalable from a single workstation system to an internationally cross-linked control centre and can be extended anytime by further servers and clients, function and interface modules. Currently, over 400 interface drivers to different security, building and communication systems are available. In addition, development of new interfaces is possible as well.
Therefore, this is the ideal solution for most diverse project requirements.
With more than 1400 installations realised in different application sectors, WinGuard is one of the market leading PSIM systems worldwide.
It is a vendor-neutral and open architecture software platform so that the total technical infrastructure of a building can be visualised and controlled. This greatly simplifies the complex work processes in a control centre.
GUIDED OPERATIONS
The operator works with an intuitive and adaptable user interface providing them with contents such as maps and camera images depending on the
particular situation.
Guided process instructions support the user in event processing and lead them through the required actions for a quick and secure resolution of the
situation.
REPORTS & AUDITS
All actions such as event messages and user entries are logged in. Based on this data, reports and evaluations can be generated, offering a
quick overview of relevant key figures of the connected systems and the control centre.
For external use, this information can be exported into standard formats or provided in real-time.
OPEN SCALABILITY
The platform is scalable from a single workstation system to an internationally cross-linked control centre and can be extended anytime by further servers and clients, function and interface modules. Currently, over 400 interface drivers to different security, building and communication systems are available. In addition, development of new interfaces is possible as well.
Therefore, this is the ideal solution for most diverse project requirements.
ADVANTAGES AND FUNCTIONS
EXPRESS PACKAGE
The optimal solution for small installations
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Standalone system with up to 3,000 datapoint units and three interfaces to subsystems: The perfect and cost-efficient solution for a single location not requiring any further clients apart from the main system.
WinGuard Express is suitable e.g. for the linkage of access control with video surveillance or for visualisation and control of fire alarm systems with up to 3,000 detectors, including the automated printout of fire detector positioning plans in case of an event. Of course WinGuard Express can be extended anytime to a more comprehensive solution by adding further function and interface modules. |
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APPLICATION EXAMPLE
The iOS or Android App can already be used with Express, enabling mobile access to ours and all connected systems. Personnel on site can also trigger events by using their smartphone. PROJECT EXAMPLE The standalone system already offers the possibility to realise comprehensive security concepts for smaller locations. Provided that the workstation is not continuously manned, event messages can be directly forwarded to the mobile device of the person in charge using the Mobile App. In addition, the exact location information where the event is taking place will be sent. This enables a clear localisation so that the personnel can initiate the appropriate actions to resolve the situation. Vice versa, event information that is not automatically registered by the technical devices integrated can be triggered directly using the smartphone/tablet. For example, in case of a leaking hazardous substance, an event message incl. notes, photos, videos or voice recordings can be triggered using the app. This ensures a fast reaction in case of emergency. For the purpose of maintenance works, it is also possible to arm or disarm detectors using e.g. the mobile phone. |
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BASIC PACKAGE
The ideal starter version for installations with multiple clients
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Distributed system with up to five clients, 5,000 datapoint units and five interfaces – the optimal solution for medium-sized installations, including multi-client mode.
Different security, building and communication management systems are linked so that e.g. fire/intrusion detection systems, access control, video surveillance and intercom systems are controlled via one unified user interface. Depending on priority and responsibility, all events can be displayed at the particular workstation. Complete control of the connected systems via authorised users is of course also possible anytime. |
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APPLICATION EXAMPLE
File attachments such as video images and sequences, comments, e-mails, photos and other documents can be added as "attachments" to incoming event messages. PROJECT EXAMPLE In a surveilled building, usually access control combined with video monitoring are essential components of the installed security technology to ensure that the building or specific areas within it can only be accessed by authorised persons. In case of a unauthorised access attempt, we will, in addition to the event message, automatically provide the personal data such as name and photo of the card holder as well as the booking history. The cameras installed in the access area will be displayed automatically so that a quick evaluation of the situation is possible. The pictures can be directly forwarded as event attachments to personnel in charge on site to initiate the appropriate actions. Due to the unified user interface, event processing and control of the connected systems are very user-friendly and efficient. Central documentation as well as comprehensive reporting possibilities are additional advantages provided by us. |
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PROFESSIONAL PACKAGE
Highly flexible solution for larger installations
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Flexible solution for comprehensive installations with up to 15 clients, 25,000 datapoint units and 15 interfaces. Development of new interfaces is possible anytime.
The system offers multiple redundancy levels to always ensure the high availability of the security and building management platform. Thanks to Hot Standby, the system functionality is kept even if a central component fails. This is particularly important for critical environments, e.g. in the finance sector, in data centres, correctional facilities or any other highly sensitive areas. |
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APPLICATION EXAMPLE
The module "Control Operations" enables planning and execution of datapoint control operations (e.g. activations/ deactivations). The particular target state can be monitored in real-time. PROJECT EXAMPLE Comprehensive projects often require numerous resources to realise control operations at technical systems, e.g. to arm/ disarm fire detectors during maintenance works. This might lead to the fact that the control centre personnel becomes directly involved in maintenance works and therefore cannot focus on important alarms anymore. Using the module "Control Operations", persons in charge can register planned control operations via a web form so that these just have to be approved by the control centre. The process is digitised and during the defined time period, the target state of the detectors is monitored to avoid any unnoticed changes made by third parties directly at the systems. The approval as well as the current detector state can be viewed by the applicant. Due to the digitised processes, the module reduces false alarms and helps to detect hazardous situations. In many cases, fire alarm technology is one of the most important aspects in large installations. Using the WinGuard CAD Support plus, all detector positions and attributes can be automatically taken over into the floor plans. In case of a fire alarm, the specific plan including the alarm-giving detector will be immediately displayed in the user interface. |
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ENTERPRISE PACKAGE
Unlimited scalability and application possibilities
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Distributed system with unlimited locations, clients, datapoint units and interfaces. The development of new interfaces is possible.
Enterprise is representing multi-location systems, the ideal solution e.g. for distributed stores of a retail chain. With the System Manager module, the control of several independent systems spread over multiple locations is possible. The status of each system is shown in a task bar as part of the user interface so that the user has a clear overview. Automatic actions can be executed by the system in each connected location, enabling centralised control. |
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APPLICATION EXAMPLE
The module "Control Operations" enables planning and execution of datapoint control operations (e.g. activations/ deactivations). The particular target state can be monitored in real-time. PROJECT EXAMPLE Comprehensive projects often require numerous resources to realise control operations at technical systems, e.g. to arm/disarm fire detectors during maintenance works. This might lead to the fact that the control centre personnel becomes directly involved in maintenance works and therefore cannot focus on important alarms anymore. Using the module "Control Operations", persons in charge can register planned control operations via a web form so that these just have to be approved by the control centre. The process is digitised and during the defined time period, the target state of the detectors is monitored to avoid any unnoticed changes made by third parties directly at the systems. The approval as well as the current detector state can be viewed by the applicant. Due to the digitised processes, the module reduces false alarms and helps to detect hazardous situations. In many cases, fire alarm technology is one of the most important aspects in large installations. Using the WinGuard CAD Support plus, all detector positions and attributes can be automatically taken over into the floor plans. In case of a fire alarm, the specific plan including the alarm-giving detector will be immediately displayed in the user interface. |
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LICENSE OVERVIEW
Versions and extensions
LIFE CYCLE SERVICES
Contract for regular maintenance and updates
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Only a constantly maintained system fulfils the strict requirements of a perfect security organisation. New functions in WinGuard as well as interfaces to systems and installations are constantly being developed and already existing ones are optimised in order to adapt the software architecture to the current standards.
In the course of time, lots of customers extend their WinGuard installation with additional function modules and interfaces or they intend to renew computers or the operating system. There are often also changing requirements with regard to the performance of a security and building management system, or new application possibilities come up due to innovations of the connected installations. This is why an update is worthwhile and mostly even necessary. Within 12 months after purchase of a WinGuard system, updates are provided free of charge. A Software Maintenance Contract ensures that WinGuard always remains up to date and extends warranty for the total contract duration. Furthermore, a Software Maintenance Contract is much more cost-saving and comfortable compared to the purchase of single updates. |
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SUCCESS STORIES
A selection of the most diverse projects
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ÖBB-IKT GmbH Austria
“We were searching for a vendor-neutral system, suitable for a nationwide application. Fast reaction times with regard to modification requests and the provision of new interfaces were important as well. Not all management system manufacturers offer these features as a matter of course – they make the difference!“ |
Auchan Portugal
“The Security National Centre of Auchan Portugal is a control centre with the purpose to centralise all services and security commands in one place, integrating the various activities of the company: hypermarkets, petrol stations, logistics platforms and production units. They allowed us to develop a robust solution leading to cost optimisation and prevention of hazardous situations. The procedures for event processing have been optimised, focusing on innovation, integration and interoperability.“ |
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Europa-Park Resorts Germany
“Being the operator of Germany’s largest leisure park, not only the safety of the rides is important. The comprehensive security of our visitors and the monitoring of all electronic devices during daily operation is of highest priority. The platform is perfectly implementing our complex security requirements.“ |
MPL Holding B.V. Netherlands
“The implementation of this system represented an important milestone for MPL. Since 2012 we have a new centralised control room, offering a total integrated solution for security, building and communication management that is operating independently from the installed technical systems. “ |
VERSATILE VERTICAL SOLUTIONS
Highly configurable platform for any application
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Industry
Cross-linked fire alarm and sprinkler systems in spacious industrial plants are clearly visualised by us. These may be viewed freely in scalable plans or map views. Emergencies can be responded to immediately, thereby ensuring employee safety. Critical condition messages from different areas can be handed over to the system for detailed processing and reporting. Printout of escape route plans in case of incident can be automated. Use of mobile clients can also leverage limited resources. |
Finance & Administration
In financial and administration buildings, the full scope of security, building, communication and network technologies is applied. WinGuard’s advantage is that it covers the total range of deployed systems. In addition to area and perimeter protection, access control and video monitoring, the technical utilities are also included, e.g. emergency power supply. Furthermore, there are personal security and communication systems. Defined maintenance intervals can be easily monitored via the Facility Management module. |
Data Centres
Data centres are highly secured buildings. In addition to the conventional security systems, environmental conditions such as temperature, humidity or power consumption are all critical elements that require surveillance. Monitoring these critical conditions allows for events to be generated prior to costly repairs or services needing to be made. Any breakdown of emergency systems, such as uninterrupted power supply (UPS) and generators is detected, for an immediate initiation of the appropriate actions. |
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Industry
Organisations that are very important for the community require special security. Energy suppliers, waterworks and municipal facilities need early risk detection as well as clear processes in case of an event, in order to avoid supply bottlenecks. The ideal reaction to any breakdown or impairment minimises the consequences for public safety. Hospitals Clinics, assisted living or retirement homes have unique system requirements. By integrating emergency, nurse call and intercom systems, our system offers first responders comprehensive information. Our system also monitors the security-relevant building equipment, hazardous materials and control substances. |
Transport & Traffic
Airports, rail networks, ports and road systems all have numerous video and emergency call systems deployed remotely. The same applies to parking management systems. Our system enables centralised monitoring in an integrated, well-arranged user interface. Prison & Forensic Prison and forensic institutions place high requirements on their security management system. In case of an event, WinGuard is able to cross reference with an occupant database which provides important occupant information. Our system offers multiple layers of redundancy and disaster recovery solutions as required by these facilities. |
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